Terms of service

PREAMBLE

These general terms of use (the “Terms”) govern access to Still Mine and the use of the Service by the User.

Any use of the Service is subject to acceptance of these Terms under the conditions set out in Article 2.

DEFINITIONS

For the interpretation and application of these Terms, capitalised terms have the meaning given to them below, whether used in the singular or the plural.

“Purchase” means the purchase of a paid offer made available to the User through a Store.

“Device” means the mobile phone or tablet on which Still Mine is installed.

“Store” means a digital application distribution platform through which Still Mine is downloaded or a Purchase is made, in particular Apple’s App Store or the Google Play Store.

“Terms” means these general terms of use, together with any subsequent amendments.

“Destination” means the location or service chosen by the User to save the Rebuilt Memories.

“Export” means the file, or set of files, containing the data downloaded by the User from Snapchat and designated to Still Mine.

“OBSB” means OBSB SRL, whose registered office is located at rue du Mouligneau (G.) 71, 7011 Mons, Belgium, registered with the Crossroads Bank for Enterprises under number 1039.615.415.

“Reconstruction” means the technical processing carried out by Still Mine on an Export in order to reconstitute Rebuilt Memories.

“Service” means all the features offered through Still Mine.

“Still Mine” means the Still Mine mobile application, together with its updates.

“Snapchat” means the digital service operated by Snap Inc. or by a company in its group.

“Rebuilt Memories” means the photos, videos and associated elements reconstituted by Still Mine from an Export.

“User” means any natural person who installs, accesses or uses Still Mine or the Service.

Article 1 – Presentation of Still Mine and the Service

1.1. Publisher of the Application

Still Mine is published by OBSB SRL, whose registered office is located at rue du Mouligneau (G.) 71, 7011 Mons, Belgium, registered with the Crossroads Bank for Enterprises under number 1039.615.415.

OBSB operates Still Mine and manages its relationships with Users. OBSB can be contacted at the following address: info@itstillmine.com.

1.2. Purpose of Still Mine

Still Mine is a mobile application that allows the User to select an Export from their Device, analyse it and view the resulting Rebuilt Memories.

Still Mine also offers the User a tutorial designed to guide them through the steps required to obtain an Export from Snapchat.

Depending on the features available and, where applicable, after a Purchase, Still Mine enables the Reconstruction of the Rebuilt Memories and their saving to a Destination chosen by the User.

1.3. Local processing and Destination

The analysis of the Export and the Reconstruction are carried out locally on the Device.

OBSB hosts neither the Export nor the Rebuilt Memories. These elements are not transmitted to OBSB’s servers.

Where the User chooses a Destination consisting of a third-party service, the Rebuilt Memories are saved at the User’s request and subject to the terms applicable to that third-party service.

1.4. Independence from Snapchat

Still Mine does not give OBSB access to the User’s Snapchat account. It does not ask for the User’s Snapchat credentials and does not read the User’s email inbox.

The User obtains their Export themselves through the official mechanism provided by Snapchat.

OBSB is not affiliated with Snap Inc., is not a partner of Snapchat and is not authorised by it. It does not use any Snapchat technical interface.

Any reference to Snapchat in Still Mine or in these Terms is purely descriptive.

Article 2 – Scope and acceptance of the Terms

2.1. Scope

These Terms govern access to Still Mine and the use of the Service by the User.

They apply from their acceptance and for the entire period during which Still Mine or the Service is used.

The terms applicable to the services operated by Snapchat, to the Stores and to any third-party services chosen as a Destination are separate from these Terms. They exclusively govern the relationship between the User and the operators of those services.

These Terms do not deprive a User acting as a consumer of the mandatory provisions applicable to them.

2.2. Acceptance of the Terms

Access to Still Mine and use of the Service are subject to the prior and unreserved acceptance of these Terms.

Before accepting them, the User may view the Terms, download them and store them on a durable medium.

Acceptance of the Terms is given by a positive action of the User when Still Mine is first launched. A User who refuses the Terms cannot use the Service.

2.3. Enforceability and retention

The applicable Terms are those accepted by the User and in force on the date on which the User uses the Service.

They remain accessible at all times in Still Mine, in a format that allows them to be viewed, downloaded and stored.

OBSB keeps proof of acceptance of the Terms in accordance with the periods and procedures laid down by applicable law.

Article 3 – Third-party providers

3.1. Use of third-party providers

Certain features of Still Mine are provided, in whole or in part, by third-party providers, in particular for the distribution and updating of Still Mine, the processing or validation of Purchases, the Destinations offered to the User and the technical infrastructure required for the Service to operate.

Access to a feature provided by a third-party provider may be subject to prior acceptance of that provider’s contractual terms and privacy policy, where applicable. These are then made available to the User before the feature concerned is used.

3.2. Stores and payment services

Still Mine is distributed through the Stores.

Purchases are made through the relevant Store or through a payment provider presented to the User before the Purchase is confirmed.

The terms applicable to the relevant Store or payment provider, in particular those relating to payment processing, payment validation, the restoration of a Purchase and, where applicable, refunds, apply in addition to these Terms.

3.3. Destinations operated by third parties

Certain Destinations offered in Still Mine may be operated by third parties, in particular online storage or photo gallery services.

Where the User chooses such a Destination, the User uses the service concerned under their own responsibility and in accordance with the terms applicable to it. OBSB does not operate these third-party services and controls neither their availability nor their operation.

3.4. Technical providers

OBSB may use technical providers for hosting, maintenance, security, audience measurement or the operation of Still Mine.

Information on the processing of personal data carried out in this context, on the categories of providers concerned and, where applicable, on data transfers is set out in the Privacy Policy.

3.5. Malfunction of third-party services

OBSB is not liable for malfunctions attributable solely to a Store, a payment provider, a Destination or any other third-party provider, without prejudice to its liability for breaches personally attributable to it.

Article 4 – Conditions of access to the Service and activation of Still Mine

4.1. General conditions of access

Access to the Service is reserved for natural persons aged at least thirteen (13) years who have the legal capacity required to accept these Terms.

A minor User declares that they use Still Mine with the permission of their legal representative. Any Purchase made by a minor User must be authorised by their legal representative.

The User must also meet the age requirements applicable to the use of Snapchat in their country of residence.

Still Mine is intended for personal use.

4.2. Activation of Still Mine

When Still Mine is first launched on a Device, the installation is activated automatically and receives a technical identifier.

This identifier is associated with the installation of Still Mine on the Device. It does not correspond to a User account with a login or password.

Activating Still Mine requires neither the provision of an email address nor the creation of a Snapchat account.

4.3. Separate installations

Each installation of Still Mine is independent.

Where a User installs Still Mine on several Devices, each installation receives a separate technical identifier. The data and settings associated with one installation are not automatically synchronised with another installation.

Any email address the User may provide to OBSB is optional. It cannot be used to sign in to Still Mine or to access another installation.

4.4. Security of the Device

The User takes reasonable measures to protect access to their Device and to Still Mine, in particular where the Device is shared with a third party or is liable to be lost, stolen or used without their permission.

The User acknowledges that OBSB has no remote access to the Device, the Export or the Rebuilt Memories. Consequently, OBSB can neither block access to Still Mine on a lost or stolen Device nor remotely recover or delete the elements stored on it.

Article 5 – Import and processing of the Export

5.1. Tutorial and Export request

Still Mine provides the User with a tutorial setting out the steps for requesting an Export from Snapchat.

This tutorial is provided for information purposes only. OBSB plays no part in the request sent by the User to Snapchat, in the preparation of the Export by Snapchat or in the transmission of that Export to the User.

At the User’s request, Still Mine may schedule local notifications reminding the User to check whether their Export has been received. Still Mine does not read the User’s email inbox and does not detect the receipt of an Export.

5.2. Designation and analysis of the Export

The User designates the Export themselves from their Device.

Still Mine analyses the Export locally in order to identify its structure and prepare the preview of the Rebuilt Memories. The User must not unzip, sort or modify the Export before designating it to Still Mine.

Still Mine may be unable to process an Export that is incomplete, corrupted, unreadable or incompatible with the Service.

5.3. Preview and gallery

Once the Export has been analysed, Still Mine allows the User to view the gallery of Rebuilt Memories, see how many there are and browse them, in particular by year.

The features available free of charge and those subject to a Purchase are presented to the User in Still Mine before any Purchase.

5.4. Reconstruction and saving

After the Purchase, and within the limits of the offer selected by the User, Still Mine carries out the Reconstruction of the Rebuilt Memories.

The Rebuilt Memories are kept in Still Mine’s private storage on the Device. The User can view them and, where the feature is available, save them to a Destination of their choice.

The Rebuilt Memories are not backed up or synchronised by OBSB. The User remains responsible for saving them to a Destination if they wish to keep them outside Still Mine.

5.5. Processing

The Reconstruction is carried out on the Device and requires Still Mine to remain open for the duration of the processing.

Closing Still Mine, switching off the Device, insufficient storage space or any other interruption affecting the Device may prevent or delay the processing of the Export.

Article 6 – Purchases, prices and right of withdrawal

6.1. Nature of Purchases

Still Mine offers one-off Purchases giving access to the paid features of the Service.

Still Mine does not offer any subscription or recurring payment. Each Purchase is independent and relates exclusively to the offer presented to the User at the time it is confirmed.

6.2. Offers and prices

The available offers, their scope, their total price, the applicable currency and any specific conditions are presented to the User in Still Mine before any Purchase.

The applicable price is the one displayed for the selected offer immediately before the Purchase is confirmed. It includes all taxes, unless otherwise required by applicable law.

The price may vary depending on the scope of the offer, the Store used, the User’s country or the applicable currency.

OBSB may change the price of offers for future Purchases. Such a change has no effect on a Purchase already confirmed.

6.3. Conclusion of the Purchase

The Purchase is made through the payment channel presented to the User at the time it is confirmed.

The User is invited to check the content and price of their Purchase before confirming their obligation to pay.

The Purchase is concluded when its payment is validly confirmed by the Store or, where applicable, by the relevant payment provider. The User receives a confirmation in accordance with the procedures of that payment channel.

6.4. Scope of the Purchase

A Purchase gives access to the paid features corresponding to the scope of the offer selected by the User.

Unless otherwise indicated to the User before the Purchase, a Purchase covers the processing of a single Export on a single Device. Where a single Export is delivered by Snapchat in the form of several files, these are deemed to form a single Export.

A Purchase does not cover the processing of another Export, including where that Export is subsequently requested from Snapchat by the User.

6.5. Immediate performance and right of withdrawal

The User may request that the Reconstruction begin immediately after their Purchase.

Where required by applicable law, Still Mine first obtains the User’s express consent to the immediate performance of the Service and the User’s acknowledgement that they lose their right of withdrawal once the Reconstruction has begun.

In the absence of such express consent and acknowledgement, the User retains the rights conferred on them by applicable law.

6.6. Restoring a Purchase

The possibilities for restoring a Purchase are determined by the terms of the relevant Store and by the features made available in Still Mine.

OBSB does not guarantee that a Purchase can be restored on another installation, in particular where the User changes Device, erases their installation or no longer has access to the Store account used for the Purchase.

6.7. Refund requests

Any refund request is handled in accordance with the rules applicable to the payment channel used for the Purchase, without prejudice to the User’s mandatory rights.

Where the Purchase was made through a Store, the User is invited to submit their request using the procedures put in place by that Store. The User may also contact OBSB at info@itstillmine.com with any question about the Service.

Article 7 – User obligations and prohibited uses

7.1. General obligations

The User uses Still Mine in accordance with its purpose, these Terms and applicable law.

The User uses Still Mine fairly and refrains from any conduct likely to infringe the rights of OBSB, the proper operation of the Service, the rights of third parties or the privacy of persons whose data may appear in an Export or in the Rebuilt Memories.

7.2. Export and third-party rights

The User only designates to Still Mine an Export that they have obtained themselves from Snapchat or for which they have the necessary authorisation.

The User remains solely responsible for the use they make of the Export and the Rebuilt Memories, in particular with regard to the persons who may appear in them, the holders of intellectual property rights and the rules applicable to the protection of personal data.

7.3. Interference with Still Mine and the Service

The User must not:

• attempt to gain unauthorised access to the systems, data or features of Still Mine;
• circumvent, disable or tamper with the technical security, protection or payment measures of Still Mine;
• extract, reuse, reproduce, adapt, decompile, disassemble or reverse engineer Still Mine, except within the limits mandatorily provided for by law;
• use a bot, script or any other automated means to disrupt the operation of Still Mine, extract data from it or replicate its operation;
• attempt to circumvent the limitations associated with a Purchase or to gain access to the paid features without making the required Purchase;
• use Still Mine or its features to develop, operate or market an identical, similar or competing service.

7.4. Professional use

Still Mine is intended for personal use. The User may not use Still Mine to offer third parties, for consideration or in a professional capacity, services for processing, reconstructing or exporting their Snapchat data.

Article 8 – Availability, updates and changes to Still Mine

8.1. Availability of the Service

OBSB uses reasonable means to ensure the operation and security of Still Mine.

Access to all or part of Still Mine may be temporarily interrupted, in particular due to maintenance, an update, a technical incident, a security breach or an event beyond OBSB’s control.

OBSB does not guarantee continuous and error-free access to Still Mine. It endeavours to remedy, within a reasonable time, malfunctions reported to it that are attributable to it, without prejudice to the applicable legal guarantees.

8.2. Maintenance and updates

OBSB may carry out the necessary maintenance and updates, in particular to correct a malfunction, strengthen the security of Still Mine, ensure its compatibility with operating systems or improve it.

Where appropriate, the User is informed of the availability of updates necessary to keep Still Mine in conformity.

Where the User fails to install, within a reasonable time, an update of which they have been informed in a clear and comprehensible manner, OBSB is not liable for any lack of conformity resulting solely from the absence of that update.

8.3. Changes to Still Mine

OBSB may modify Still Mine, in particular for technical, security or compatibility reasons, to reflect regulatory developments or to improve the Service, at no additional cost to the User.

Where a modification has a negative impact, which is more than minor, on access to or use of Still Mine, OBSB informs the User on a durable medium within a reasonable time.

In that case, the User has the rights provided for by applicable law, including the right to terminate the contract free of charge where the legal conditions are met.

8.4. Dependence on the technical environment

The proper operation of Still Mine depends in particular on the Device, its operating system, its storage capacity, the Export designated by the User, the Stores and any third-party services chosen as a Destination.

OBSB is not liable for malfunctions attributable solely to any of these elements or to a third-party provider, without prejudice to its liability for breaches personally attributable to it.

Article 9 – Liability

9.1. Liability of OBSB

OBSB is liable for direct damage resulting from a breach personally attributable to it in the performance of its obligations under these Terms.

These Terms do not limit the rights the User enjoys under the applicable mandatory provisions, in particular regarding the conformity of digital content and digital services.

9.2. Matters outside OBSB’s control

OBSB is not liable for damage resulting solely from:

• the unavailability of Snapchat, the time taken by Snapchat to prepare or deliver an Export, or any change made by Snapchat to the format, content or download method of its Exports;
• the incomplete, corrupted, unreadable or incompatible nature of the Export designated by the User;
• insufficient storage, or a malfunction or incompatibility of the Device, its operating system or its internet connection;
• the User’s interruption of Still Mine during the processing of the Export;
• the operation of a Store, a payment provider, a Destination or any other third-party service;
• the User’s failure to save the Rebuilt Memories to a Destination.

OBSB does not guarantee that Snapchat will prepare or make available an Export, nor that every Export can be processed by Still Mine.

9.3. Limitation of liability

To the extent permitted by applicable law, OBSB is not liable for indirect damage, in particular loss of business, loss of opportunity, commercial loss or damage to reputation.

The exclusions and limitations set out in this Article do not apply in the event of wilful misconduct by OBSB, personal injury, or where they would have the effect of depriving an essential obligation of OBSB of its substance.

9.4. Liability of the User

The User is liable for the consequences of their use of Still Mine, the Export and the Rebuilt Memories, and for breaches of these Terms attributable to them.

In particular, the User remains responsible for keeping their Export and for saving the Rebuilt Memories to a Destination of their choice.

Article 10 – Protection of personal data

10.1. Data processing

OBSB processes the personal data necessary for the activation and operation of Still Mine, the management of Purchases, User support, compliance with its legal obligations and the security of the Service.

This processing is carried out in accordance with Regulation (EU) 2016/679 of 27 April 2016, the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, and the Privacy Policy available in Still Mine.

10.2. Export, Rebuilt Memories and technical reports

The Export and the Rebuilt Memories are processed locally on the Device. They are not transmitted to OBSB’s servers.

If processing fails, Still Mine may automatically send OBSB a technical report to identify and correct the malfunction. This report may include information on the structure of the Export, the names of the files it contains, the size of the file, its number of items, the processing status and the error code encountered.

This report does not contain the photos, videos or location data contained in the Export.

10.3. Privacy Policy

The Privacy Policy sets out in particular the purposes and legal bases of the processing, the categories of data processed, their recipients, the retention periods, any data transfers and how data subjects may exercise their rights.

It also sets out the conditions under which the User may provide an email address, receive confirmations or consent, separately, to receive communications about OBSB’s products and services.

10.4. Exercise of rights

The User may exercise the rights granted to them by applicable law in the manner set out in the Privacy Policy or by writing to info@itstillmine.com.

The User may also lodge a complaint with the Data Protection Authority (Autorité de protection des données).

Article 11 – Intellectual property

11.1. Rights in Still Mine

Still Mine and all its component elements, in particular its architecture, software, code, interfaces, databases, texts, content, graphics, illustrations, photographs, videos, logos, names and features, are protected by intellectual property rights.

These elements are protected in particular by copyright, software law, the sui generis right of database producers, trade mark law and, more generally, by any applicable legal provision.

Subject to the rights of third parties, these elements are the property of OBSB or are subject to a right of use held by OBSB.

Making Still Mine available does not confer on the User any intellectual property right in Still Mine or in the elements of which it is composed.

11.2. Right of use

Subject to compliance with these Terms, the User is granted a personal, non-exclusive, non-transferable and non-sublicensable right to access and use Still Mine solely for the purposes of the Service.

This right is granted for the duration of the User’s access to Still Mine. It may not be assigned, lent or made available to a third party.

No other right is granted to the User, whether expressly or impliedly.

11.3. Prohibited uses

Except with the prior written authorisation of OBSB or where a mandatory legal provision provides otherwise, any reproduction, representation, communication to the public, distribution, publication, adaptation, translation, modification, extraction or reuse of all or part of Still Mine or its elements is prohibited.

In particular, it is prohibited to:

• copy, download, reproduce or exploit all or part of the content or features of Still Mine for purposes unrelated to the Service;
• extract or reuse a substantial part of any database relating to Still Mine, or carry out repeated and systematic extractions of insubstantial parts;
• attempt to gain unauthorised access to the systems, data or features of Still Mine;
• decompile, disassemble or reverse engineer the software making up Still Mine, except within the limits strictly permitted by applicable law;
• circumvent or disable the technical security, protection or payment mechanisms of Still Mine;
• use a bot, script or any other automated means to access Still Mine, collect its data, disrupt its operation or replicate its operation;
• use Still Mine, its data or its features to develop, operate or market an identical, similar or competing service.

11.4. Export and Rebuilt Memories

OBSB claims no intellectual property rights in the Export or the Rebuilt Memories.

The User authorises Still Mine to carry out locally, on their Device and solely for the purposes of the Service, the technical processing necessary for the analysis of the Export and the Reconstruction.

This authorisation does not entail any transfer of rights to OBSB and does not permit any exploitation of the Export or the Rebuilt Memories by OBSB outside the operation of Still Mine.

11.5. Third-party rights

Names, trade marks, logos and other distinctive signs belonging to third parties, in particular Snapchat, remain the property of their respective owners.

Their mention in Still Mine or in these Terms confers no rights in these elements on OBSB or on the User.

Article 12 – Amendment of the Terms

12.1. Amendment

OBSB may amend these Terms to take account of legal, regulatory, technical or operational developments, changes to Still Mine, changes to the services provided by a third-party provider or to strengthen the security of the Service.

Amendments remain proportionate to the reason justifying them.

12.2. Notice and entry into force

Each new version of the Terms states its date of entry into force.

Where an amendment is significant, OBSB informs the User through Still Mine and makes the new version available in a format that allows it to be viewed, downloaded and stored.

The User accepts the new version of the Terms by a positive action before continuing to use Still Mine or the Service after its entry into force.

12.3. Refusal of amendments

A User who refuses a new version of the Terms may stop using Still Mine and request the erasure of their installation under the conditions set out in these Terms and in the Privacy Policy.

Amendments to the Terms do not affect the rights acquired by the User under a Purchase already concluded, without prejudice to changes to Still Mine made in accordance with Article 8 or to any applicable legal obligation.

Article 13 – Term, uninstallation and erasure

13.1. Term

These Terms apply from their acceptance and for the entire period during which Still Mine or the Service is used.

Provisions which, by their nature, must survive the cessation of use of Still Mine, in particular those relating to intellectual property, liability, data protection and dispute resolution, remain applicable after such cessation.

13.2. Ceasing use and uninstallation

The User may stop using Still Mine at any time and uninstall it from their Device.

Uninstalling Still Mine does not, in itself, constitute a request to erase the data processed by OBSB. A User who wishes to obtain such erasure uses the feature provided for this purpose in Still Mine or sends a request to OBSB.

13.3. Erasure of the installation

Before requesting the erasure of their installation, the User makes sure to save the Rebuilt Memories they wish to keep to a Destination.

Erasure results in the deletion of the Rebuilt Memories kept in Still Mine’s private storage on the Device, as well as the deletion of the data associated with the installation processed by OBSB, in particular the technical identifier, processing data, technical reports, any email address provided and the associated consents.

Since the original Export is not copied by Still Mine, its erasure does not delete the source file kept by the User outside Still Mine.

Erasure is irreversible. OBSB cannot restore the Rebuilt Memories or the deleted data.

13.4. Limits of erasure

Erasure does not extend to data that the Stores, payment providers, Destinations or other third-party providers process on their own behalf.

OBSB may retain data whose retention remains necessary to comply with a legal obligation, to handle a complaint or to establish, exercise or defend its legal rights. Its further processing is governed by the Privacy Policy.

Erasing the installation may prevent the User from accessing the features acquired through a Purchase. Any possibilities of restoration remain governed by Article 6 and by the terms applicable to the relevant Store.

Article 14 – Complaints and consumer mediation

14.1. Complaints

Any complaint relating to Still Mine, the Service or a Purchase may be sent to OBSB at info@itstillmine.com.

The complaint specifies, as far as possible, the information useful for its examination, in particular the version of Still Mine used, the Device concerned, the date of the Purchase or of the processing and a description of the malfunction encountered.

OBSB acknowledges receipt of the complaint and examines it within a reasonable time.

14.2. Consumer mediation

A User acting as a consumer who has not obtained a satisfactory solution after first sending a complaint to OBSB may refer the matter, free of charge, to the Consumer Mediation Service (Service de Médiation pour le Consommateur).

Service de Médiation pour le Consommateur
Boulevard du Roi Albert II 8, boîte 1
1000 Bruxelles
contact@mediationconsommateur.be
02 702 52 20

Recourse to mediation is optional and does not deprive the User of the right to bring the matter before the competent courts.

Article 15 – General provisions

15.1. Force majeure

Neither OBSB nor the User is liable for any delay or failure to perform resulting from a case of force majeure within the meaning of Article 5.226 of the Belgian Civil Code.

The party invoking force majeure informs the other party as soon as possible. The obligations affected are suspended for the duration of the impediment.

Where a case of force majeure affects Still Mine or the Service, OBSB may take the measures reasonably necessary to preserve their security, integrity or continuity.

15.2. Entire agreement

These Terms, together with the documents to which they expressly refer, constitute the entire set of provisions applicable to access to Still Mine and use of the Service.

The Privacy Policy sets out the conditions under which OBSB processes the User’s personal data.

15.3. Partial invalidity

The invalidity, illegality or unenforceability of any provision of the Terms does not affect the validity of the other provisions.

The provision concerned is, to the extent permitted by law, replaced by a valid provision having effects as close as possible to those originally intended.

15.4. No waiver

The fact that OBSB or the User does not exercise a right or does not immediately invoke a breach does not constitute a waiver of the right to rely on it at a later date.

Any waiver must be express and remains limited to the situation to which it relates.

15.5. Assignment

The User may not assign to a third party the rights or obligations arising from these Terms without the prior written consent of OBSB.

OBSB may transfer all or part of its rights and obligations to an affiliated company or to any person taking over the operation of Still Mine or the Service, in particular in the context of a restructuring, merger, transfer of business or change of control.

The User is informed of this on a durable medium. Such a transfer may not have the effect of reducing the rights granted to the User by these Terms or by applicable law.

15.6. Electronic communications

Information and notices relating to Still Mine, the Service, Purchases and these Terms may be sent to the User through Still Mine, to any email address the User has provided or on any other durable medium.

The User regularly checks the information made available to them in Still Mine and, where they have provided an email address, ensures that it remains accurate and accessible.

Any communication sent by OBSB by any of these means is deemed to have been validly sent, save for an error attributable to OBSB.

Article 16 – Governing law and dispute resolution

16.1. Governing law

These Terms are governed by Belgian law.

However, a User acting as a consumer remains protected by the mandatory provisions of the law of the country in which they have their habitual residence, where these apply in accordance with European law.

16.2. Amicable settlement

In the event of a dispute relating to Still Mine, the Service, a Purchase or these Terms, the User is invited first to send a complaint to OBSB, using the contact details given in Article 1, in order to seek an amicable solution.

This step is not a prerequisite for bringing proceedings before the competent courts.

A User acting as a consumer may also refer the matter to the Consumer Mediation Service under the conditions set out in Article 14.

16.3. Competent courts

Failing an amicable settlement, any dispute relating to the interpretation, performance or termination of these Terms falls within the jurisdiction of the competent courts in accordance with the applicable rules on jurisdiction.

When acting as a consumer, the User retains the right to bring proceedings before the courts of their place of habitual residence where the applicable mandatory provisions so provide.